WARRANTIES AND REPAIR GUIDE

WHAT ARE OUR WARRANTY POLICIES?

 

RUSTIC-TAC WATCH WARRANTY

Watches are fragile and can easily be damaged in any number of ways. They can get snagged, wet, scratched, or even dropped in the course of daily activities. It is therefore the owner's responsibility to take care of their watch and protect it.

*Remember that the watch was sold to you in perfect condition and that 95% of breakages are not due to manufacturing defects *

Our 365-day warranty covers manufacturing defects existent at the time of purchase.

What the warranty does not cover:

  • normal wear or natural deterioration (strap, link, buckle, crown),
  • battery life,
  • loss or theft,
  • damage due to negligence,
  • damage resulting from accidents (cuts, cracks, broken link, etc.),
  • damage resulting from incorrect use of the watch,
  • damage caused during battery replacement,
  • damage caused by a third party effecting a repair,
  • damage due to incorrect tool use when adjusting the strap,
  • damage to the glass (scratches, etc.),
  • damage caused by water (see CONTACT WITH WATER).

 

Rustic-Tac reserves the right to void the warranty if the damage is not due to a manufacturing defect.
In the case of a manufacturing defect however, Rustic-Tac will either replace the item with a new one, or repair the damage, free of charge. 
In the event that your watch cannot be repaired, or that the model is no longer available, we will replace it with a model of the same or of a lesser price.

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If the watch is worn only occasionally, we recommend that you treat it with a small amount of linseed oil, twice a year, to preserve the wood.

 

 

 

HOW DO I GET MY WOODEN WATCH REPAIRED?

Step 1. Fill out the form below, and that's it.

 

Step 2. A technician from our shop will evaluate your repair request and contact you with one of the following answers:
● It is a warranty repair (free of charge),
● It's a regular repair ($30 to $40 + shipping),
● It is a custom repair (rate to be determined), 
● This model is discontinued and impossible to repair.
From there, you will be able to make the appropriate decision. Please note that, If you send us the watch for repairs, the shipping costs are your responsibility. 

Step 3. The watch will be repaired and/or returned within 30 days of our receiving it.
 

IMPORTANT NOTE: Each wooden watch is made from unique trees. Variation in color and species of wood is to be expected and should be considered acceptable by the customer. 

 

 

SUNGLASSES WARRANTY

Rustic-Tac guarantees that the product purchased is free from manufacturing defects due to faulty materials or workmanship for a period of 3 months from the date of purchase.


The warranty does not cover scratches on the lenses, damage resulting from an accident, misuse or improper storage of the product, unauthorized repairs or modifications, and normal wear and tear.

HOW DO I GET MY SUNGLASSES REPAIRED?

Step 1. Fill out the form below, and that's it.

Warranty and Repair guide - Rustic tac

 

Step 2. A technician from our shop will evaluate your repair request and contact you with one of the following answers:
● It is a warranty repair (free of charge),
● It's a regular repair ($30 to $40 + shipping),
● It is a custom repair (rate to be determined), 
● This model is discontinued and impossible to repair.
From there, you will be able to make the appropriate decision. Please note that, If you send us the watch for repairs, the shipping costs are your responsibility. 

Step 3. The watch will be repaired and/or returned within 30 days of our receiving it.
 

IMPORTANT NOTE: Each wooden watch is made from unique trees. Variation in color and species of wood is to be expected and should be considered acceptable by the customer.