FAQ

WE OFTEN GET ASKED THESE QUESTIONS...

OUR WATCHES

WHY BUY A WOODEN WATCH?

For its comfort and its natural side
Rustic-Tac wooden watches are light and very comfortable. They are treated with a natural oil, no dye added. Thus, the watch is hypoallergenic and safe for your skin.

For its eco-responsible side
Rustic-Tac wooden watches are environmentally friendly because they are made from renewable resources: wood. They are made from recovered wood parts, carefully selected for their properties and durability. The watches are also assembled by hand.

For its originality
Rustic-Tac wooden watches have a timeless design. Your watch will be unique, impossible to find a model identical to yours. Each creation has its own color and grain, more or less dark, depending on the climate and the place where the wood comes from.

IS MY WOODEN WATCH WATERPROOF?

Rustic-Tac's wooden watches are splash-proof and can be worn in light rain without any problem. In fact, you don’t even need to remove them when you wash your hands. However, wearing your watch in the shower or while swimming is not recommended. Even though many models have a Water Resistant or 3ATM rating, they should not be submerged in water. The mechanical parts are protected but the wood tends to expand when it comes in contact with water.

IS A WOODEN WATCH SOLID?

Contrary to what we might think, wood is a solid material. If properly maintained, it can keep its original natural appearance for a very long time. It is also a naturally shock-resistant material.

HOW DOES MY WATCH WORK?

Mechanical movement: this is a movement with a winding mechanism, a spring, gears. Some mechanical movements can be self-winding.

Quartz movement: a movement that uses a battery to power the vibration of a quartz crystal. A quartz movement can display the time either by hands (analog) or by liquid crystal (LCD). Depending on the type of movement, the accuracy varies:

Mechanical: 5 to 30 seconds per day

Mechanical automatic: more or less 2 to 4 minutes per month Quartz: 1 minute per year, more or less

ARE YOUR WATCHES MADE IN QUEBEC?

This is always a tricky question to answer.
If you consider creation, design, and materials as all being parts of the manufacturing process, then our wooden watches are a sort of global collaboration.
Our founder, Jocelyn Brunette, is the creator, designer, and innovator of the vast majority of products offered at Rustic-Tac. However, some international suppliers and local artisans also contribute to our line of products.
The different types of wood we use come from Canada, Africa, India, and Asia. They have all been tested and treated, by our team, to withstand the harsh Quebec climate.
The mechanical parts for our watches are quartz based and come from Japan. Some are from Myota, and others are manufactured by Seiko. Both companies are renowned in the global watch market.
The cutting and assembly of these parts are done in Asia so that we may obtain the best possible production prices while maintaining our high standards of quality. The whole process is carried out in close partnership with our founder.
We are proud to say that ours is the only wooden watch repair shop in Quebec and that we can repair any wooden watch, regardless of the brand. In this same workshop, we also offer personalized engraving.

WHAT KIND OF WOOD DO YOU USE?

Our Types of Wood

Each type of wood has its own particularities: colors, grain, solidity and beauty.

Discover the types of wood used by Rustic-Tac.

Acacia: The acacia tree, or koa, is resistant to fungi and insects. Acacia wood is characterized by brown, red and gold tones. Origin : East Asia

acacia
Amaranth: Amaranth wood is extremely dense and waterproof, and thus very durable. When exposed, the wood takes on a deeper eggplant purple hue. Origin : Solomon Island
amarante
Bamboo: Bamboo has the advantages of being light, hollow and flexible. It is a long straight stem with regularly spaced nodes, light yellow in color. Origin : Far East
bambou
Ebony: Ebony is characterized by a dark, almost black color. Because of its dark color, the details of the material are often difficult to perceive. Origin : East Africa
ebene
Walnut: Walnut wood can be light or dark brown in color. Darker stripes also appear with regularity. Origin: North America
noyer
Olive: Olive wood comes from the fruit tree of the same name and is a strong, durable type of wood with a fine, uniform texture and natural luster. Origin: Southern Europe

olivier
Sandalwood: Sandalwood comes from several species that can be found around the world, each with its own color. Origin: South America and East Africa
santal-rougesantal-noir
Zebrano: Its wood is relatively soft, light ochre with dark brown streaks. It has a straight grain without knots. Origin : West Equatorial Africa
zebrano

SHIPPING & RETURNS

WHAT ARE THE DELIVERY TIMES AND COSTS ?

Your order will be ready to ship within 48-72 business hours. Delivery standards vary depending on the item being shipped, the distance involved and the carrier's lead time. Please allow 3-4 business days for delivery. Please consider that in times of overload, an additional 24-48 hours will be considered acceptable. Rustic-Tac is not responsible for occasional delays that may be caused by carriers. You will have to pay the shipping charges to return your item if necessary. Shipping charges are not refundable.

WHAT ARE OUR EXCHANGE, REFUND AND PRICING POLICIES?

Une montre peut être échangée ou remboursée à l'intérieur de 30 jours de la date d'achat. Pour être admissible votre article doit être inutilisé et dans le même état que vous l'avez reçu. Il doit également figurer dans l'emballage d'origine et vous devez avez avoir votre facture à l'appuie. Seuls les articles à prix régulier peuvent être remboursés, malheureusement, les articles vendus en solde ne peuvent être remboursés. Nos prix sont sujet à changements sans préavis. Mais en cas de promotion majeure (+20% de différence), tout achat fait 48h aux préalable, pourra bénéficier d'un crédit RusticTac de la valeur de la différence entre votre achat et le prix en promotion. Aucun remboursement ou échange n'est possible sur les articles ayant une gravure personnalisée

OTHER QUESTIONS?

YOU NEED MORE INFORMATION?

Contact us by email : info@rustictac.ca

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