INFORMATIONS

WHY BUY A WOODEN WATCH?

The new generation of wooden watches look great and will certainly turn a lot of heads. They are ideal for people who are looking for an original and environmentally friendly accessory. These designer watches break the barriers of traditional watchmaking practices and are conceptually more and more original.

You can be sure that your watch will be unique, with no other model resembling it. Each watch is an original creation with a shade and a grain of its own. The darkness of its shade depends on the climate, and other local conditions, of the specific place from where the wood originates. Moreover, wooden watches are hypoallergenic and very comfortable to wear.

Try one on and you will be convinced!

IS MY WOODEN WATCH WATERPROOF?

Rustic-Tac's wooden watches are splash-proof and can be worn in light rain without any problem. In fact, you don’t even need to remove them when you wash your hands.

However, wearing your watch in the shower or while swimming is not recommended. Even though many models have a Water Resistant or 3ATM rating, they should not be submerged in water. The mechanical parts are protected but the wood tends to expand when it comes in contact with water.

WHY BUY RUSTIC TAC SUNGLASSES?

Rustic-Tac wooden sunglasses feature Category 3 polarized lenses and provide protection from UVA and UVB rays. They have spring hinges for comfort and come with a beautiful wooden case.

WHAT IS CATEGORY 3 POLARIZATION?

Rustic Tac lenses are the perfect filter for most sunny situations. These sun lenses filter out 83 to 92% of the sun's rays, so you can count on excellent protection from the sun's rays and glare during most of your outdoor activities. Category 3 polarization is the highest allowed for driving.

WHAT ARE OUR EXCHANGE, REFUND AND PRICING POLICIES?

A watch can be exchanged, or the client refunded, within 30 days of the date of purchase. To be eligible, your item must be unused and in the same condition as when it was purchased. It must also be in the original packaging, and you must have your receipt. Only regular priced items can be refunded; unfortunately, there are no refunds for items purchased on sale.

Our prices are subject to change without notice. However, in the case of a major promotion (20% off or more), any purchase made 48 hours before the promotion came into effect, a Rustic Tac credit, for an amount equal to the difference between the purchase price and the promotional price, is offered.

No refund or exchange is possible on items with personalized engraving.

WHAT IS THE REFUND PROCEDURE?

1. Simply come to our booth or send us the watch by mail (at your expense). Once your return is received and considered, we will send you an email to inform you that we have received your returned item, and to let you know if your refund has been approved or rejected.

2. If approved, your refund will be processed within a few days, and a credit will automatically be applied to your credit card or as per the method of payment used.

3. If you do not receive your refund after a few days, check your bank account. Keep in mind that it may take some time before your refund is officially posted. You can also check with your credit card company; but again, allow for some processing time before your refund is posted. The next step would be to contact your bank.

4. If you have done all of the above and still have not received your refund, please contact us at info@rustictac.ca

WHAT DO I DO IF I RECEIVED THE WATCH AS A GIFT?

If the item was identified as a gift at the time of purchase and was delivered directly to you, you will receive a gift credit for the value of the purchase. Once we have received the returned item, we will mail you a gift certificate.

If the item was not identified as a gift at the time of purchase, or if the buyer received the order and gave it to you at a later time, we will send the refund to the buyer, and they can notify you.

WHAT ARE THE DELIVERY TIME FRAMES, AND COSTS?

Your order will be ready to ship within 24-48 business hours. Time frames for delivery vary depending on the item being shipped, the distance involved, and the carrier's lead time. Please allow 3-4 business days for delivery.

Be advised that during busy periods, an additional 24-48 hours is to be expected, and is considered acceptable.
Rustic-Tac is not responsible for any delays that may be caused by carriers.

Should you need to ship the product back to us, you are responsible for the shipping charges, which are non-refundable.

ARE YOUR WATCHES MADE IN QUEBEC?

This is always a tricky question to answer.

If you consider creation, design, and materials as all being parts of the manufacturing process, then our wooden watches are a sort of global collaboration.

Our founder, Jocelyn Brunette, is the creator, designer, and innovator of the vast majority of products offered at Rustic-Tac. However, some international suppliers and local artisans also contribute to our line of products.

The different types of wood we use come from Canada, Africa, India, and Asia. They have all been tested and treated, by our team, to withstand the harsh Quebec climate.

The mechanical parts for our watches are quartz based and come from Japan. Some are from Myota, and others are manufactured by Seiko. Both companies are renowned in the global watch market.

The cutting and assembly of these parts are done in Asia so that we may obtain the best possible production prices while maintaining our high standards of quality. The whole process is carried out in close partnership with our founder.

We are proud to say that ours is the only wooden watch repair shop in Quebec and that we can repair any wooden watch, regardless of the brand. In this same workshop, we also offer personalized engraving.

HOW DOES MY WATCH WORK?

Mechanical movement: A mechanical watch is driven by a winding mechanism, a spring, and gears. Some mechanical systems may be self-winding.

Quartz movement: A battery produces a current which causes the quartz crystal to vibrate. The time can be displayed either by means of hands (analog) or by liquid crystal (LCD).

Depending on the type of movement, the accuracy varies:

Mechanical: 5 to 30 seconds per day
Mechanical automatic: 2 to 4 minutes per month
Quartz: 1 minute per year (approximately)